Frequently Asked Questions
Limited Edition and Original Art
Where can I get more information and advice about buying art?
Each of our art galleries has a team of skilled art consultants who are able to offer help and advice on buying a piece of art. You can contact a gallery direct through the gallery profile pages or visit the Contact Us section.
Castle Galleries also publishes a bi-annual magazine called Fine Art Collector which includes a wealth of information and articles about our artists. To register for a free subscription, please visit the Contact Us page.
What is a silver gelatin print?
This term originally came from black and white film, which is made with tiny platelets of silver called silver-halide Gelatin. The same silver-halide Gelatin is used in making all true black and white papers.
Silver Gelatin prints are today a popular means of making black and white prints from negatives. They are papers coated with a layer of Gelatin which contains light sensitive silver salts. These prints have deep rich blacks and crisp whites and their archival properties are good.
What is an edition size?
Unlike open edition prints - which are cheaper, mass-produced art or poster prints - each piece of limited edition art in the Castle Galleries portfolio is limited to a fixed number which protects its authenticity and value. Your piece of limited edition art will be sequentially numbered and signed by the artist, usually on the bottom right hand corner of the piece.
Is there any way I can purchase a previously sold-out piece of art?
Our art consultants are sometimes able to source rare or sold out prints. For more information, please contact your local gallery.
What is a giclée print?
Giclée printing is a form of printing that results in an extremely accurate and high quality representation of an image. Using fade-resistant, archival inks, a giclée piece of art faithfully reflects the vibrant colours, textures and intricate detail of an original piece of art.
How is the authenticity of a piece of art proven?
Castle Galleries is committed to protecting the integrity of each piece of art we sell. In order to guarantee the authenticity of our art, each piece is sold with a bespoke certificate and is signed by the artist. We advise exercising caution when buying a piece of art from a third-party source as these are not authenticated by Washington Green Fine Art.
What is limited edition art?
Limited edition art is a translation of an original piece of art. Castle Galleries has a team of highly-skilled atelier assistants that reproduce original pieces using hand-embellishment to create a limited edition piece of art which is very hard to distinguish from the piece of art it originated from.
Do you sell original art?
Yes. We have a wide portfolio of original art, but because it is highly sought after, each piece sells very quickly so we are currently unable to exhibit original art on castlegalleries.com
If you would like to enquire about original art, please contact your local gallery.
What is original art?
Original art is a piece of art which has been created by the hand of an artist, rather than translated into limited edition art.
Where can I view older pieces of art by a particular artist?
Castle Galleries has been representing some of the biggest names in contemporary fine art for over 15 years. Over that time, we have built a vast portfolio of fine art. Currently, our entire portfolio is not available on castlegalleries.com but can be viewed through our back catalogue which is available at castleportfolio.com
How do you find new artists?
Castle Galleries belongs to Washington Green Fine Art, one of the world’s leading fine art publishers. Washington Green is always looking for new talent and actively encourages new artists to submit samples of their work for publishing consideration. If you are an artist and would like to get in touch with Washington Green about representation, please visit the new artists page.
How can I be sure a particular piece of art is right for my home?
Your local gallery will be more than happy to arrange a home viewing for you. An art advisor will visit your home with your chosen piece(s) of art and will help you to position the pieces so you can see them in situ.
Can I part exchange a piece of art?
Do I have to pay for a piece of art up front?
No, we have a range of payment options to help make buying art more accessible to our clients. This includes the Fine Art Card; an interest free credit scheme which allows you instant access to up to £5000 of credit, completely interest free. Currently, this service is not avaialble when ordering online. For more information or to apply for a Fine Art Card, please contact your local gallery.
How long will it take for my art to be delivered?
Our art is a bespoke product which means that each order is manufactured to your sepcification. Because of this, delivery can take up to 25 days. If you require your piece sooner, please contact us and we will do everything we can to get it to you sooner, although this annot be guarenteed.
What do I do upon receiving my piece of art?
Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as 'in good Condition'. If there is visible damage or you suspect there may be damage then please accept the delivery but sign the paperwork as 'damaged goods'. Please then contact us to arrange for the piece to be collected for return.
When opening your package, please take care and allow for possible movement in transit. Once open, it's very important that you retain all internal and external packaging in case the piece neeeds to be returned to us.
I am buying the piece of art as a gift – can you gift wrap it?
Due to the size of our art, we are unable to offer a gift-wrapping service. We do, however, offer gift vouchers which can be purchased from any one of our galleries.
How will my piece of art arrive?
Each piece of art is carefully wrapped and protected before being shipped to a private address or delivered to your local gallery. If you have chosen to have your art delivered (rather than collecting from a gallery) then we have to fit it with Perspex rather than glass to ensure it can be transported safely.
Can I choose when my art will be delivered?
Yes. Before we ship any piece of art to a private address, we will contact you to arrange a suitable date for a courier to deliver your art. However, we can't currently allocate a specific time for the piece to be delivered.
Can you ship the piece of art abroad?
Yes. We are happy to ship pieces of art abroad. If you would like to arrange an over-seas delivery, please contact your local gallery.
How much does delivery cost?
Delivery is £25 anywhere in mainland UK. Collection from a gallery is free. Delivery to an overseas address will be calculated on an individual basis. Please contact your local gallery for more informaiton.
Can I collect a piece of art from my local gallery?
Yes, and if you collect from a gallery, there is no delivery charge. We have a network of 36 art galleries around the UK and you can arrange to have your piece of art delivered to the most convenient location. Simply select the ‘collect from gallery’ option at check out and specify which gallery your piece(s) of art should be delivered to.
Why does it take up to five weeks for my piece of art to be delivered?
Each piece of art that is ordered through castlegalleries.com is specifically made to your particular order. For example, you may require the piece to be framed or unframed, or if you request home delivery, a glazed piece of art will need to be fitted with Perspex rather than glass to ensure that it can be transported safely.
Cancellation and Returns
How do I arrange a return for a piece of art which has been damaged in transit?
If your piece of art needs to be returned due to to damage in transit, please contact us and we will arrange a suitable day and time to collect the piece. The art will need to be wrapped in as much of the original packaging as possible, and the piece placed back into the external packaging and sealed (Please note: our courier service cannot collect and return to us, without this external packaging). If the external packaging has been disposed of then this needs to be relayed to our member of staff upon initial contact.
Can I return a piece of art?
As each piece of art we sell through the website is made bespoke to your requirements, we are unable to accept returns once your art has been signed for. For more information, please see our terms and conditions.
Can I cancel my order?
Cancellations can be made up to 48 hours after your order is placed. For more information, please see our terms and conditions.
Can I view a piece of art off your website in my local gallery?
Yes. All of our art galleries welcome private viewings. All you need to do is contact your local gallery with details of the piece(s) of art you are interested in, and they will arrange a date and time for you come into the gallery to view the collection over a glass of champagne or cup of coffee.
How can I find my local gallery?
Visit the gallery page to find the locations, contact details and opening times of each of our 30 art galleries.