Frequently Asked Questions

Delivery

How long are delivery times?

Many of our pieces are bespoke and framed to order, by hand in the UK. As such our 2-4 week delivery estimate is to be treated as a guide, with particularly difficult pieces sometimes taking longer. If you have particular time requirements, please contact us and we will do everything we can to get it to you sooner, although this cannot be guaranteed. Our usual courier delivery days are Monday to Friday 9am - 6pm. 

What do I do upon receiving my piece of art?

Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as 'in good condition'. If there is visible damage or you suspect there may be damage then please accept the delivery but sign the paperwork as 'damaged goods'. Please then contact us to arrange for the piece to be collected for return.

When opening your package, please take care and allow for possible movement in transit. Once open, it's very important that you retain all internal and external packaging in case the piece needs to be returned to us.  

I am buying the piece of art as a gift – can you gift wrap it?

Due to the size of our art, we are unable to offer a gift-wrapping service. We do, however, offer gift vouchers which can be purchased from any one of our galleries.

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How will my piece of art arrive?

Each piece of art is carefully hand wrapped and protected before delivery to a private address or to your local gallery. If you have chosen home delivery then your piece will be Perspex framed to ensure it can be transported safely.

Can I choose when my art will be delivered?

Absolutely! Before we deliver any piece of art to a private address, we will contact you to arrange a suitable date for a courier to deliver. 

Can you arrange international delivery?

Of course! We are happy to deliver pieces of art abroad. In order to arrange overseas delivery, please contact us. International delivery rates vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis. Please note, if there are import duties payable, these must be paid by you the recipient. If you're unsure if your country charges a levy for the import of Art, you should check with your national tax and duties institution. EU and USA orders are exempt from import duty.

Can I collect a piece of art from my local gallery?

Of course! If you collect from a gallery, there is no delivery charge. There are 36 Castle Galleries across the UK and we can arrange to have your art delivered to the most convenient location. Simply select the ‘collect from gallery’ option at check out and specify which gallery your piece(s) of art should be delivered to.

Why is the delivery time estimated at 2-4 weeks?

Every piece of art ordered through Castle Galleries is bespoke and made to order. Our skilled framers build each piece to your specific needs, such as glass or perspex framing. 

Each print is hand proofed for quality at every stage of production to ensure it reaches you in perfect condition. Even our packaging is cut to measure for each piece to ensure the safe transit of your artwork.

How much does delivery cost?

Delivery of artwork is free of charge anywhere in mainland UK for all orders placed online. Courier deliveries are usually Monday to Friday 9am - 6pm.  Collection from a gallery is also free.  Delivery to an overseas address will be calculated on an individual basis. Please contact us for more information.

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Sell My Art

Will Castle Galleries buy a piece I bought?

All the artwork at Castle Galleries is supplied by our publisher, Washington Green. We are not in a position to purchase individual pieces of work.

I’m an artist looking for representation!

Castle Galleries' artwork is published by Washington Green. We're always looking for new talent, for more information check our Art Submission page.

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Payment

How can I redeem the £25 off my first order?

Click the homepage banner and join our mailing list, you'll receive the voucher code in our welcome email.

Terms and conditions: Discount is only valid on transactions made online at castlegalleries.com with a minimum spend of £300 or more. Not valid in conjunction with any other offer. One discount per customer, per transaction. No cash alternative. Offer valid until 31st December 2017. Castle Galleries reserves the right to amend or cancel this promotion at any time. Excludes Frogman sculpture. Manager's discretion is final.

What are the Gift of Art Terms and Conditions?

This voucher entitles the holder to goods to the stated value and is valid one year from the date of purchase.

This voucher may be redeemed to its face value on art or sculpture in any Castle Galleries outlet throughout the United Kingdom.

This voucher cannot be exchanged for cash or redeemed for credit, it can only be exchanged for goods. It may be exchanged for goods of a higher price than the face value of the voucher, on payment of the difference.

In the event any vouchers are lost or stolen Castle Galleries shall not be liable for replacing or refunding the purchase price of vouchers and reserves the right to refuse damaged, incomplete, photocopied or defaced vouchers.

No more than 99p can be given in change for purchases less than the full value of the voucher(s) offered.

Do I have to pay for a piece of art up front?

We have a range of payment options to make collecting art accessible for anyone. This includes the Fine Art Card, which gives you instant access to up to £5000 of credit completely interest free. For more information or to apply for a Fine Art Card, please contact us, or pop in to your local gallery.

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Limited Edition and Original Art

‘What are the Atelier collections?’

'Atelier' collections are the embodiment of the finest in publishing, uniting the wonderful talents of our painters with quality printmaking. Each piece is completed under the direction of the artist and is accompanied with certification. The Atelier painting is recreated where texture and feel, oils and varnishes are applied to canvas to capture the essence of the artist's original work. These are all signed and the edition numbers are on the back of the work to create more of an original look. 

Where can I get more information about buying art?

Each of our art galleries has a team of skilled art consultants who are able to offer help and advice on buying a piece of art. You can find your local gallery here.

Castle Galleries also publishes the bi-annual magazine Fine Art Collector, which includes a wealth of information and articles about our artists. To register for a free subscription, please contact us, alternatively you can read our entire back catalogue online.

What is a silver gelatin print?

This term originally came from black and white film, which is made with tiny platelets of silver called silver-halide Gelatin. The same silver-halide Gelatin is used in making all true black and white papers.

Silver Gelatin prints are today a popular means of making black and white prints from negatives. They are papers coated with a layer of Gelatin which contains light sensitive silver salts. These prints have deep rich blacks and crisp whites and their archival properties are good.

What is a Giclée print?

Giclée printing is a form of printing that results in an extremely accurate and high quality representation of an image. Using  fade-resistant, archival inks, a giclée piece of art faithfully reflects the vibrant colours, textures  and intricate detail of an original piece of art.

What is an edition size?

Every piece of limited edition art in the Castle Galleries portfolio is limited to a fixed number which protects its authenticity, value and scarcity. Your piece of limited edition art will be sequentially numbered and hand signed by the artist, typcally on the bottom right hand corner of the piece. This differentiates our limited editions from open edition prints - which are cheaper, mass-produced art or poster prints.

Can I purchase a previously sold-out piece of art?

Our art consultants are sometimes able to source rare or sold out prints. For more information, please contact us, or visit your local gallery.

What is Limited Edition art?

Limited edition art is a translation of an original piece of art. Castle Galleries has a team of highly-skilled atelier assistants that reproduce original pieces using hand-embellishment to create a limited edition piece of art which is very hard to distinguish from the piece of art it originated from.

How is the authenticity of a piece proven?

Castle Galleries is committed to protecting the integrity of each piece of art we sell. In order to guarantee the authenticity of our art, each piece is sold with a bespoke certificate and is signed by the artist. We advise exercising caution when buying a piece of art from a third-party source as these are not authenticated by Washington Green Fine Art.

Do you sell original art?

We have a wide portfolio of original art, but because it is highly sought after, each piece sells very quickly and so only a limited exhibit is available online.

If you would like to enquire about original art, please contact us.

What is original art?

Original art is a piece of art which has been created by the hand of an artist, rather than translated into limited edition art.

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Artists

Where can I view older pieces of art by a particular artist?

Castle Galleries has been representing some of the biggest names in contemporary fine art for over 15 years. Over that time, we have built a vast portfolio of fine art. Currently, only a selection of our work is available on castlegalleries.com so please contact us if there is a specific older piece you require.

How do you find new artists?

Castle Galleries works in partnership with Washington Green Fine Art, one of the world’s leading fine art publishers. Washington Green is always looking for new talent and actively encourages new artists to submit samples of their work for publishing consideration. If you are an artist and would like to get in touch with Washington Green about representation, please visit our Art Submission page. 

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Cancellation and Returns

How do I arrange a return for a piece of art which has been damaged in transit?

If your piece of art needs to be returned due to to damage in transit, please contact us and we will arrange a suitable day and time to collect the piece. The art will need to be wrapped in as much of the original packaging as possible, and the piece placed back into the external packaging and sealed (Please note: our courier service cannot collect and return to us without this external packaging). If the external packaging has been disposed of then this needs to be relayed to our member of staff upon initial contact.

Can I return a piece of art?

If for any reason you change your mind on an order, please get in touch for more information. All orders placed online are subject to a 14 day returns policy, if for any reason you have a change of mind over your order you are entitled to a full refund. Orders placed in gallery are subject to a 7 day returns policy.

Can I cancel my order?

Cancellations can be made up to 48 hours after your order is placed. For more information, please see our terms and conditions.

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Our Galleries

Can I view a piece of art off your website in my local gallery?

Yes. All of our art galleries welcome private viewings. All you need to do is contact your local gallery with details of the piece(s) of art you are interested in, and they will arrange a date and time for you come into the gallery to view the collection over a glass of champagne or cup of coffee.

How can I find my local gallery?

Visit the gallery page to find the locations, contact details and opening times of each of our 36 art galleries.

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Presentation

How can I be sure a particular piece of art is right for my home?

Your local gallery will be more than happy to arrange a home viewing for you. An art advisor will visit your home with your chosen piece(s) of art and will help you to position the pieces so you can see them in situ.

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Technical

How should I report technical problems with your website?

We value your feedback so please send details of problems you’re experiencing on this website to hello@castlegalleries.com

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